KML Heating and Air Effective Date: June 2, 2026 Last Updated: June 2, 2026
1. Introduction
KML Heating and Air (“KML,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at https://kmlheatingair.com (the “Site”), contact us by phone or email, request a quote, schedule service, or communicate with us via SMS/text message.
By using our Site, services, or communicating with us, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our Site or services.
Business Contact: KML Heating and Air 33377 Hamilton Hl Ln Wesley Chapel, FL 33545 United States Email: KML.Heating.Air@gmail.com Phone: 352-737-1850 Florida HVAC License: CAC1822507
2. Information We Collect
We collect the following categories of personal information:
a) Information You Provide Directly:
- Full name
- Mobile and/or landline phone number
- Email address
- Service address and billing address
- Property details relevant to HVAC service (system age, model, type, square footage)
- Payment information (processed securely by third-party payment processors; we do not store full card numbers on our servers)
- Communications you send to us (voicemails, text messages, emails, contact form submissions)
- Photos or videos of equipment you submit for diagnostic purposes
b) Information Collected Automatically:
- IP address, browser type, device type, operating system
- Pages visited, time spent, referring URLs
- Cookies, pixels, and similar tracking technologies
- Approximate geolocation (city/region level) derived from IP address
c) Information from Third Parties:
- Lead information from advertising platforms (Google, Meta, etc.) when you submit a form
- Review platforms (Google Reviews, Yelp, etc.) when you post publicly
- Service partners or referring contractors (with your consent)
3. How We Use Your Information
We use your information to:
- Schedule, perform, and follow up on HVAC services (repair, installation, maintenance, indoor air quality)
- Send you appointment confirmations, technician ETAs, “on-the-way” notifications, and service updates via SMS, email, or phone call
- Provide quotes, estimates, and invoices
- Process payments and manage warranties
- Respond to inquiries, service requests, and customer support questions
- Send service reminders (e.g., seasonal maintenance, filter changes)
- Send occasional promotional offers, seasonal specials, and company updates (only with your consent)
- Improve our Site, services, and customer experience
- Comply with legal obligations, licensing requirements, tax reporting, and respond to lawful requests
- Detect and prevent fraud, abuse, or unauthorized activity
4. SMS / Text Messaging Program — A2P 10DLC Disclosure
This section governs all text message communications between you and KML Heating and Air and is required for compliance with the Telephone Consumer Protection Act (TCPA), CTIA Messaging Principles & Best Practices, and A2P 10DLC carrier requirements.
a) Consent / Opt-In. By providing your mobile phone number to KML Heating and Air — whether through our website contact form, in person, by phone, by texting a keyword to our business number, or by signing a service agreement — you expressly consent to receive SMS/MMS text messages from KML Heating and Air at the mobile number provided. Consent is not a condition of purchase or service.
b) Types of Messages You May Receive:
- Appointment confirmations, reminders, and rescheduling notices
- Technician “on-the-way” / ETA notifications
- Service status updates and follow-ups
- Quote and invoice notifications
- Customer support replies
- Seasonal maintenance reminders
- Occasional promotional offers and special discounts (only if you’ve opted in to marketing)
c) Message Frequency. Message frequency varies based on your service interactions with us. You will typically receive messages only when relevant to an active service request, scheduled appointment, or promotional opt-in.
d) Message and Data Rates. Message and data rates may apply, depending on your mobile carrier and plan. KML Heating and Air does not charge you for sending or receiving SMS messages, but standard carrier rates from your provider may apply.
e) Opt-Out Instructions (STOP). You can opt out of SMS communications at any time by replying STOP to any text message you receive from us. After you send “STOP,” we will send a one-time confirmation message acknowledging your opt-out, and you will not receive further SMS messages from us unless you re-subscribe. You may also opt out by emailing KML.Heating.Air@gmail.com or calling 352-737-1850.
f) Help Instructions (HELP). For help or assistance with our SMS program, reply HELP to any message, email KML.Heating.Air@gmail.com, or call 352-737-1850.
g) Supported Carriers. Our SMS program is compatible with major U.S. wireless carriers, including but not limited to AT&T, Verizon Wireless, T-Mobile, US Cellular, Sprint, Boost, Cricket, MetroPCS, and others. Carriers are not liable for delayed or undelivered messages.
h) ⚠️ NO MOBILE INFORMATION SHARING — A2P 10DLC REQUIRED DISCLOSURE. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All categories of personal information described in this Privacy Policy exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. Information collected through our SMS program (including but not limited to your mobile phone number, opt-in status, and consent records) is used solely by KML Heating and Air to deliver the messages you have requested and is shared only with our SMS service provider for the limited purpose of transmitting those messages.
5. How We Share Your Information
We do not sell, rent, or trade your personal information. We share limited information only in the following circumstances:
- Service Providers / Vendors: With trusted third-party vendors who help us operate our business, including SMS messaging providers, email platforms, scheduling/CRM software, payment processors, accounting providers, and website hosting providers. These vendors are contractually bound to use your data only to provide services to KML Heating and Air.
- Legal Compliance: When required by law, subpoena, court order, regulatory agency, or to respond to a lawful government request.
- Protection of Rights: To enforce our terms, protect our rights, property, or safety, or that of our customers or others.
- Business Transfer: In the event of a merger, acquisition, sale of assets, or bankruptcy, your information may be transferred as part of the transaction (with notice to you where required by law).
- With Your Consent: Any other sharing will only occur with your explicit consent.
We do not share, sell, or transfer SMS opt-in data, consent records, or mobile phone numbers to third parties or affiliates for marketing or promotional purposes — ever.
6. Cookies and Tracking Technologies
Our Site uses cookies, web beacons, and similar tracking technologies to improve user experience, analyze traffic, and support marketing. You may control cookies through your browser settings. Disabling cookies may affect site functionality.
We may use Google Analytics, Meta Pixel, and similar analytics tools. You can opt out of Google Analytics at https://tools.google.com/dlpage/gaoptout.
7. Data Security
We implement commercially reasonable administrative, technical, and physical safeguards to protect your personal information, including encrypted data transmission (SSL/TLS), restricted access controls, and secure third-party processors. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
8. Data Retention
We retain personal information for as long as necessary to provide services, comply with legal obligations (including Florida contractor recordkeeping requirements), resolve disputes, and enforce agreements. You may request deletion of your data at any time by contacting us (see Section 12).
9. Your Privacy Rights
California Residents (CCPA / CPRA): You have the right to:
- Know what personal information we collect, use, disclose, and sell (we do not sell your data)
- Request deletion of your personal information
- Correct inaccurate personal information
- Opt out of the sale or sharing of personal information (we do not sell or share for cross-context behavioral advertising)
- Limit the use of sensitive personal information
- Non-discrimination for exercising your rights
EU/UK Residents (GDPR/UK GDPR): You have the right to access, rectify, erase, restrict, port, and object to the processing of your personal data, and to lodge a complaint with a supervisory authority.
Florida Residents (Florida Digital Bill of Rights): Florida residents have rights to access, correct, delete, and obtain a copy of their personal data, and to opt out of targeted advertising, sale of personal data, and certain profiling.
All Users: You may opt out of marketing communications at any time. To exercise any of these rights, contact us at KML.Heating.Air@gmail.com.
10. Children’s Privacy
Our Site and services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, contact us immediately and we will delete it.
11. Third-Party Links
Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. Review their privacy policies before sharing information.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The “Last Updated” date at the top reflects the most recent revision. Material changes will be posted prominently on our Site. Continued use of our Site or services after changes constitutes acceptance.
13. Contact Us
For privacy questions, data requests, opt-out requests, or any concerns regarding this Privacy Policy, contact:
KML Heating and Air 33377 Hamilton Hl Ln Wesley Chapel, FL 33545 United States Email: KML.Heating.Air@gmail.com Phone: 352-737-1850